Return policy and termination of the contract or exchange
After supply of products: the customer has the right to cancel the contract within 14 days from the date of supply and submit the delivery receipt provided that the products are in their original condition which is; The packaging of each product is complete inside the product box not opened or operated and the customer will bear the transportation cost only.
Before supply of products: The customer has the right to cancel the contract within a period not exceeding 30 days from the date of the contract without deducting any fees.
In the case of a period exceeding 30 days and a maximum of 3 months from the date of the contract, 10% of the contract value will be deducted as administrative expenses for TAQA Misr.
In case the customer exceeds 3 months, 15% of administrative expenses will be deducted, and this is the maximum deduction.
Replacement After agreeing to the terms of the replacement, and in the event of a price difference in favor of TAQA Misr, the customer pays this value when the contract is updated. In the event of a price difference in favor of the customer, TAQA Misr will issue a check for the amount of the amount within a week from the date of the contract update. In both cases, the customer will bear the value of incidental and transportation expenses (if the supply was done) and the customer will pay or it will be deducted from the value due to the customer.
The customer should not cancel the supply of products on the same day previously agreed upon with him/her.